Refund policy

Refund Policy — Nature HB

Effective Date: [Insert Date]

We want every customer to feel confident shopping with Nature HB. Because our products are small-batch, artisan-crafted, and used on the body or in the home, we follow clear and fair guidelines for returns and refunds.

1. All Sales Are Final

For safety and quality reasons, we cannot accept returns on:

  • Opened or used products

  • Personal care items (soap, deodorant, lotion, ointments, shampoo, etc.)

  • Home care products that have been opened or used

  • Any product not in its original, unopened packaging

Once a product has shipped, the sale is considered final unless it arrives damaged or defective.

2. Damaged or Defective Items

If your order arrives damaged, leaking, broken, or otherwise defective, we will replace the item at no cost to you.

You must notify us within 7 days of delivery.

Please email us at support@naturehb.com with:

  • Your order number

  • A photo of the damaged/defective product

  • A photo of the shipping box and packaging

Once approved, we will issue a replacement or store credit.

3. Wrong Item Received

If we send the wrong item by mistake:

  • Contact us within 7 days

  • Provide a photo of what you received

  • We will ship the correct product at no cost to you

You may not need to return the incorrect item.

4. Lost or Missing Packages

If tracking shows “Delivered” but you did not receive the package:

  • Check with neighbors or your local post office

  • Wait 24 hours, as some carriers mark deliveries early

If still missing:

We will assist with a carrier investigation.
Replacements may be issued at our discretion after the carrier concludes their review.

5. Order Changes & Cancellations

Orders cannot be changed or canceled once they enter processing or have shipped.
If your order has not shipped, email us immediately and we will try to assist before fulfillment begins.

6. Subscription Orders (Future Feature)

Once subscriptions/autoship launches:

  • You can modify, skip, or cancel future subscription orders anytime before the next billing date.

  • Subscription orders that have already processed or shipped follow the same “All Sales Final” policy as standard orders.

7. Refunds (When Applicable)

Refunds are only issued in the following situations:

  • The product arrived damaged and a refund is requested instead of a replacement

  • The incorrect product was shipped and a refund is requested

  • The carrier confirms the package was lost after investigation

Refunds are issued to the original payment method.
Processing times depend on your bank or card issuer.

8. Contact Us

For any refund or return questions:

Nature HB
PO Box 2759
Westerville, OH 43031
support@naturehb.com