Privacy policy
Last updated: November 15, 2025
Privacy Policy — Nature HB
Effective Date: November 15, 2025
Business Name: Nature HB
Address: PO Box 2759, Westerville, OH 43031
Website: naturehb.com
1. Overview
Nature HB (“we,” “us,” or “our”) collects and uses customer information to process orders, ship products, provide customer support, and improve the shopping experience. This Privacy Policy explains what we collect, how we use it, and your choices.
2. Information We Collect
Information You Provide
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details (processed securely by third-party payment processors; we do not store full credit card numbers)
- Account login details (if you create an account)
Information Collected Automatically
We use Shopify’s built-in tools and third-party analytics platforms to collect:
- Device information (IP address, browser type, time zone, cookies, session data)
- Pages or products viewed
- Site search behavior
- How you interact with our website
Information from Cookies & Tracking Tools
We use cookies and similar technologies for:
- Website functionality
- Shopping cart and checkout
- Analytics (Google Analytics)
- Advertising and retargeting (Meta Pixel, Google Ads, Facebook/Instagram ads)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Ship products to you
- Communicate order updates
- Send email updates, promotions, or subscription-related messages
- Improve website performance
- Run advertising campaigns on Facebook, Instagram, and other platforms
- Prevent fraud and maintain site security
Future subscription/autoship features may use your information to manage recurring orders and subscription preferences.
4. Sharing Your Information
We share your information only with services required to operate the business:
Service Providers
- Shopify (e-commerce platform)
- Payment processors (Shopify Payments, PayPal, etc.)
- Email marketing systems (for newsletters and promotions)
- Analytics tools (Google Analytics, Meta Pixel)
- Fulfillment partners who package and ship orders
- They receive only what is required to fulfill your order.
Advertising Partners
We use Facebook/Instagram and other ad platforms that may collect or receive information to:
- Run ads
- Measure performance
- Retarget visitors
You can opt out of targeted advertising using your Facebook, Instagram, or Google Ad settings.
Legal Compliance
We may share information if required to comply with applicable laws.
5. Cookies
Cookies help the site run properly and improve your shopping experience.
You can manage or disable cookies in your browser settings, but doing so may affect site functionality.
6. Marketing Communications
When you provide your email, you may receive:
- Product updates
- Promotions
- Subscription updates (when launched)
- Abandoned cart reminders
You can unsubscribe at any time using the link in any email we send.
Mobile Terms of Service
Nature HB
Last updated: Dec. 4, 2025
The Nature HB mobile message service (the "Service") is operated by Nature HB (“Nature HB”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nature HB’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nature HB through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nature HB. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18665517660 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nature HB mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18665517660 or email info@naturehb.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
7. Age Requirements
Our website is not intended for anyone under 13.
We do not knowingly collect information from children under 13.
8. Your Rights
Depending on your location, you may request:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Opt-out of marketing communications
To make a request, contact us at: support@naturehb.com (you can replace with another email if preferred).
9. Data Retention
We keep your information as long as necessary to fulfill orders and comply with legal obligations. You may request deletion at any time.
10. Security
We take reasonable measures to protect your information. However, no online system can guarantee 100% security.
11. Changes to this Policy
We may update this Privacy Policy occasionally.
The effective date at the top of this page will always show the latest version.
12. Contact Us
For privacy-related questions or requests, you can reach us at:
Nature HB
PO Box 2759
Westerville, OH 43031
support@naturehb.com